Terms and Conditions

Payment policy :
- Room rate includes 10% tax, 5% service charge.
- You may need to pay a deposit of 50% of the room rate in advance when booking directly with the hotel.
Check-in/check-out policy:
- Check-in: from 14:00hrs
- Check-out: 12:00hrs
- Early check-in: subject to room availability.
Late check out policy:
- Late check-out must be reported to Reception the night before and is subject to hotel availability.
- Late check-out from 15h00 to 17h00: extra 50% of room rate
- Check out after 17:00 : 100% extra room rate
Children policy:
- Children under 6 years old or under 1.5m tall are free if sharing bed with parents.
- Children over 1.5m tall or adults sharing an extra bed: extra bed fee of 276,000 VND/person/night without breakfast or 276,000 VND/person/night with breakfast included. Only Deluxe rooms and above are allowed 1 extra bed/room.
Cancellation/change policy:
- If you cancel or change your reservation 03 days before the check-in date, there will be no charge and the deposit will be refunded.
- If you cancel or change your reservation within 03 days before the check-in date or do not show up, the deposit will not be refunded.
Comments from customers:
If you have any complaints or suggestions during your stay at the hotel, please notify the front desk so that we can assist you immediately. For problems that have not been resolved immediately or you want to make suggestions about hotel services, please contact the Hotel Manager via email: info@webhotel.vn. We always look forward to receiving your feedback to improve our services to serve you better.